Skip to content
Masar

We are here to help

Help and support

Questions about Masar? Write to us and we will help. You can also find quick answers below, for workers and for admins.

Write to us

Send us an e-mail. Tell us who you work for and what you see on the screen, and add a screenshot if you can. That helps us answer faster.

For workers

Using the Masar app on your phone.

How do I get the app?

Open the download page on your phone and follow the steps for Android or iPhone. Then join your employer with the code they give you.

How do I join with the code from my employer?

Open the app and type the code into the Join code field, or scan your employer's QR code. A code can expire. If yours does not work, ask your employer for a new one.

When does the app record my location?

Only during your scheduled work time. The app can start up to 15 minutes early, so it is ready when your work starts. On your days off it records nothing. While it records, Android shows a notification and iPhone shows the system location indicator.

What if I am not working today?

During your work time, tap I'm not working today in the app and confirm. Tracking stops until your next work time, and your manager sees that you reported it. Changed your mind? Tap I'm working again. If you do not see the I'm not working today button, your employer has turned it off: tell your manager instead.

Tracking did not start. What can I check?

Go through these three checks.

  1. 1Location permission: in your phone's settings, set the app's location access to Allow all the time on Android or Always on iPhone, and keep precise location on.
  2. 2Battery: on Android, set the app's battery use to Unrestricted (some phones call it No restrictions or Not optimised), so the phone does not stop the app in the background.
  3. 3Open the app once when your work time begins, and do not force-close it afterwards.

How do I leave and delete my data?

In the app, go to Settings, choose Leave workspace, then Leave and delete my data, and confirm. This needs an internet connection. A plain Leave unlinks your phone, but your location data is then deleted only 30 days after you leave, unless you join the workspace again before then. Leave and delete my data deletes it at once. The Delete my data page explains what is deleted, what stays, and what to do if you cannot use the app.

For admins

Managing your workers on the website or in the app.

How do I sign in as an admin?

On the website, use the sign-in page. In the app, choose Sign in as admin on the start screen. Both use the same e-mail and password. Sign in as admin only appears while the phone is not linked to a worker, for example after the worker has left the workspace or the admin has unlinked the phone.

I forgot my password. What do I do?

Go to the password reset page, enter your e-mail address and we will send you a link to choose a new password. The link works once and expires after a short time, so ask for a new one if it stops working.

How do I add a worker and share the join code?

Do this on the website.

  1. 1Open Workers and choose Add worker.
  2. 2Open the worker, go to App access and choose Generate code.
  3. 3Send the code to the worker, for example with Share, or show the QR code for them to scan in the app.

Where do I see my workers and their stops?

On the website, open Live map to see where your workers are now. Select a worker and choose Open day to see that worker's stops. In the app, sign in as admin: the Workers tab lists your workers with their status, and the Live map tab shows where they are now. Tap a worker, or choose Show stops on the map, to see their stops, then tap a stop to open the map on that place. Workers are shown only during their scheduled work time.

How do I delete a worker's data?

Do this on the website. The Delete my data page explains every path.

  1. 1Open Workers and open the worker.
  2. 2If the worker's phone is still linked, choose Unlink device under App access first. Otherwise new locations can arrive after the erase.
  3. 3Go to Details, choose Delete this worker's location data and type the worker's name to confirm.

More information